My family had the good fortune (and bad) to experience the services of one of the best health care providers in the country recently. Children's Hospital of Philadelphia (CHOP) has been one of the top hospitals for kids for many years and has made significant strides using technology solutions as an enabler.
This latest visit afforded me another opportunity to see how far they have come with their technology implementation. The customer care there has always been great but our visit this time impressed me even more. We saw paperless EEG testing, collaboration of results with a wide range of medical professionals, constant contact among staff members, and even wireless access for patients and visitors. Our next visit will allow us to see more advanced medical monitoring and communications, including portable monitors and recording equipment, and software that analyzes results and assists in the development of patient care plans.
Anyone that really wants to know how to use IT solutions to serve their customers better needs to find a model organization to point to as a good example of how to get it done. CHOP is one of many such leaders.
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