Turning Your Back

Nearly seven years ago I was called to the home office of some friends of ours after a phone call my wife took. The friend complained that her husband was about to throw out his PC because of poor performance, putting their business at risk. My wife asked me to go over and help them, which I did.

I provided them six years of technical service and advice on how to advance their business using technology to achieve sales growth. Their business more than doubled without requiring any additional people. They were put on the web for the first time, provided with reliable email, fax to email conversion, server based storage and application delivery, mobile devices that worked, and a PC that did not need to be punted from the 50 yard line. Then one day they decided to move to an office.

The move was going to be complicated for them but I had offered a plan that would do it without service interruption. Being a small business I was sensitive to their need to watch costs but they were making the right investments. They failed to inform me of the move until we were right on top of the date they wanted all the work done on. I was working full time for another firm but achieved most of the move without incident, until we suffered a death in my family. I tried to explain how this occurrence would impact my ability to get the project done on time. What I got was "oh well, you have to die sometime". Immediately after that I was informed that my services were no longer required and that they were transitioning to a "real" company.

Ordinarily I would have said that this was "not personal, just business" but a weird thing happend recently that indicated otherwise. It is my daughter's senior year in high school and we have always gone to parent night to meet her teachers. In the last year since the above "transition" the business owner's daughter has transferred to the same high school. Walking down the hall last night in between classes we encountered the couple walking the other way. In the middle of the hallway they both turned their backs to me as I walked passed them in the opposite direction. As of that moment I realized their decision was not a business decision but rather a personal one.

Now that their business is growing strong they have elected not to share or give any credit to others for enabling their success. It just got personal. I do not turn my back to anyone and would like to think I deserve the same courtesy. One thing is for sure, they were the ones that showed their asses last night, not me.