A friend of mine, Mike Doyle, is a former CIO and long time IT professional. In a recent post on his blog he included a list of predictions made by the analysts at Gartner for the upcoming years. Included among the predictions was one that struck me as being particularly important to note. The prediction states that "By 2010, end-user preferences will decide as much as half of all software, hardware and services acquisitions made by IT." My thought is, why is this not true today? We in IT have always had customers, either internal in the case of a captive IT organization, or external, in the case of an IT service provider. Why would your end user preferences not enter into your sourcing decisions? You will note in previous posts that I am a big believer in gaining your customer input on new IT projects, the earlier in the process the better.
This prediction seems rather easy to make and hard to argue against in light of the fact that as IT professionals we have an obligation to please our customers. Giving them what they want and making it work is part of the job. We will discuss later the task of making sure that your customers are making a well informed decision on what their preferences are.
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